Description

As a Product Pre-Sales Engineer, you will drive technical sales by designing customer solutions using NICE's CCaaS and AI portfolio, including intelligent virtual agents, analytics, and digital engagement. You'll collaborate with sales, engineering, and product teams to build innovative solutions that address customer business challenges.

Requirements

• Understanding of CCaaS space with focus on analytics and digital self-service solutions powered by AI
• Solid technical background in omnichannel virtual agents, customer self-service, and analytics
• Web programming skills

Responsibilities

• Enable customers to create solutions from business challenges
• Define technical solution strategies aligned with customer objectives using NICE's portfolio
• Interface with sales, engineering, and product stakeholders to build innovative solutions
• Support presales function for strategic, high-growth accounts