🛠 Tech Stack

💼 About This Role

You'll be the first point of contact for internal and external customers, handling order entry, scheduling, and issue resolution. You'll play a key role in ensuring accurate order processing and timely communication with clients and sales teams. This role offers clear advancement opportunities in a supportive environment.

🎯 What You'll Do

• Answer incoming calls and resolve customer inquiries.
• Enter and review orders for technical specification accuracy.
• Coordinate production dates using the ERP system.
• Communicate back orders and shipping delays to clients.

📋 Requirements

• Positive attitude with customer service orientation.
• Excellent verbal and written communication skills.
• Detail-oriented with data entry experience preferred.
• Proficient in Microsoft Office environment.

✨ Nice to Have

• Experience with AS400 system.
• Prior customer service role experience.

🎁 Benefits & Perks

• 💰 Competitive pay at $22/hour.
• 🏖️ Paid time off and holidays.
• 🏥 Medical, dental, vision insurance.
• ➡️ RRSP match at 5%.
• 📈 Career advancement opportunities.

📨 Hiring Process

Estimated timeline: 1-3 weeks · AI estimate

1. 1Phone Screen· 15-30 min
2. 2Interview with Hiring Manager· 30-45 min
3. 3Offer· 1-2 weeks