💼 About This Role

You'll lead a global customer support team at SiteMinder, the world's leading open hotel commerce platform. Your core impact is coaching and developing the team to deliver excellent customer service while ensuring smooth cross-team collaboration. This role stands out with equity packages and hybrid working.

🎯 What You'll Do

• Monitor and deliver team performance daily
• Conduct 1:1s, performance reviews, and team meetings
• Identify training needs and provide coaching
• Collaborate with other teams to deliver great customer experiences

📋 Requirements

• Experience leading diverse, motivated teams
• Experience working in Software or IT environments
• Ability to remain calm under pressure in a fast-paced environment
• Translate strategic goals into actionable plans

✨ Nice to Have

• Data-driven decision making
• Experience in global projects
• Conflict resolution skills

🎁 Benefits & Perks

• 🧑‍💼 Equity packages
• 🏢 Hybrid working model
• 🧠 Mental health initiatives
• 🎂 Paid birthday leave
• 📚 Personal growth training

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Team Interview· 45 min