Description

You will serve as the strategic partner for key accounts, building relationships and ensuring the CitySwift platform delivers maximum ROI. This role involves managing onboarding, delivery, and post-deployment projects, driving value for customers and contributing to the company's growth in the public transport tech space.

Requirements

• 4+ years in customer-facing or project management role in public transport, SaaS, or consulting
• Strong relationship-building and communication skills
• Project management experience: organised, deadline-driven, calm under pressure
• Comfortable with data: ability to interpret usage trends and ROI metrics
• Collaborative mindset and cross-functional teamwork

Responsibilities

• Serve as primary point of contact for a portfolio of customers
• Manage onboarding, delivery, and post-deployment projects
• Monitor usage and performance metrics to identify improvement opportunities
• Lead QBRs and regular account reviews with data-led narratives
• Act as voice of customer internally, sharing insights with Product and Tech