🛠 Tech Stack

💼 About This Role

You'll own the helpdesk lifecycle end-to-end for a fast-growing prediction market platform. Your core impact is providing white-glove support to executives while troubleshooting hardware, software, and network issues. You'll also administer MDM and endpoint security across macOS and Windows.

🎯 What You'll Do

• Own the full helpdesk lifecycle including intake, triage, and resolution
• Provide concierge-level support to executives and senior leadership
• Troubleshoot hardware, software, and network-layer issues
• Administer user accounts, access provisioning, and endpoint management via MDM
• Support onboarding and offboarding workflows with device imaging

📋 Requirements

• 5+ years of experience in IT support or systems administration
• Experience managing tickets in a formal ITSM system (Jira, ServiceNow, Zendesk)
• Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
• Proficiency supporting both macOS and Windows environments

✨ Nice to Have

• Experience in trading, fintech, or high-availability environments
• Familiarity with scripting (Bash, PowerShell, Python)
• Prior experience as a lead support resource in a lean team

🎁 Benefits & Perks

• 💰 Competitive salary & equity
• 🏖️ Unlimited PTO
• 🏥 Full Health, Vision, & Dental coverage
• 📈 401k match
• 💻 Hardware setup: new MacBook Pro, big display, & accessories

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Interview· 60 min