🛠 Tech Stack

💼 About This Role

You'll define and build the next chapter of support at Frontify, evolving the team into a scalable system combining AI, automation, and human expertise. You'll build a feedback engine that shapes the product and drive visibility of support performance across the business.

🎯 What You'll Do

• Lead and develop a global team of ten support professionals.
• Evolve support system blending AI, automation, and human expertise.
• Deepen feedback loops between Customer Support, Product, and Engineering.
• Build scalable knowledge infrastructure that compounds over time.

📋 Requirements

• 6+ years in SaaS support or adjacent customer-facing functions.
• 3+ years leading a team.
• Experience building or transforming a support function.
• Deployed AI and automation in support operations.

✨ Nice to Have

• German language skills.
• Experience working with global teams.
• Background in brand or creative software.

🎁 Benefits & Perks

• 🏖️ Flexible vacation
• 📚 Learning budget
• 🏡 Remote-friendly within Switzerland with office in St. Gallen
• 💻 Modern tech stack
• 🍽️ Free lunch when in office

📨 Hiring Process

Estimated timeline: 3-5 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 60 min
3. 3Case Study / Presentation· 90 min