💼 About This Role

You'll partner with customers as a trusted advisor to drive adoption of Sift's Digital Trust & Safety solutions. You'll own the customer relationship, project management, and demonstrate value through data-driven metrics and KPIs. This role offers the chance to bridge business and technical challenges at a company securing digital trust for leading global businesses.

🎯 What You'll Do

• Understand customer's business and address technical challenges
• Demonstrate Sift's value through strategic business reviews
• Build deep product knowledge and share best practices
• Advocate for customers internally and drive value realization

📋 Requirements

• 5+ years in Customer Success Manager or similar role
• Experience owning a book of business and retaining revenue
• Running strategic business reviews (e.g. QBRs)
• Showing value through data-driven metrics and KPIs

✨ Nice to Have

• Experience in the fraud/payments ecosystem
• Experience with SaaS products using APIs

🎁 Benefits & Perks

• 🏖️ Flexible time off
• 💰 Competitive total compensation including equity
• 🏥 Medical, dental, and vision coverage
• 📚 Education reimbursement
• 💪 Wellness reimbursement

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Interview· 60 min