Tech Stack

Description

You'll join the Planning & Performance team to ensure the courier network remains stable and responsive, focusing on post-onboarding lifecycle experience. You'll drive network stability, execute operational strategies, build scalable frameworks, collaborate cross-functionally, and iterate for impact in a fast-paced environment.

Requirements

• Proven operational leadership: Significant experience leading strategic initiatives and delivering measurable improvements in complex, fast-paced environments
• Strong analytical capability: Ability to navigate ambiguity, structure problems clearly, and use data to inform prioritisation and decision-making
• Technical data skills: Working knowledge of SQL and comfort navigating large datasets to answer business questions and track performance
• Stakeholder management: Proven ability to align cross-functional partners, communicate trade-offs, and lead change management across teams
• Outcome-driven mindset: A strong bias for action with a focus on delivering tangible impact and iterating based on learning

Responsibilities

• Drive network stability: Monitor and manage courier lifecycle engagement to ensure the right balance of supply meets evolving customer demand
• Execute operational strategies: Identify emerging risks or opportunities within the network and implement effective, high-impact operational responses
• Build scalable frameworks: Translate data and insights into practical playbooks and mechanisms that drive consistent performance across all markets
• Collaborate cross-functionally: Partner with Product, Analytics, and Central Operations to align on shared goals and drive the adoption of new processes
• Iterate for impact: Use a hands-on approach to take initiatives from concept through to execution, measuring results and refining systems based on evidence