💼 About This Role

You'll guide new customers through a seamless onboarding journey for a complex SaaS platform, ensuring they adopt and derive value. You'll act as a trusted partner, translating business needs into effective system configurations while collaborating with Sales, CS, Support, and Engineering.

🎯 What You'll Do

• Manage end-to-end onboarding and implementation processes
• Conduct platform walkthroughs and guide setup and configuration
• Communicate onboarding requirements with customers and stakeholders
• Educate customers on platform capabilities and best practices

📋 Requirements

• 1–2 years of experience in customer onboarding or implementation
• Strong project management and organizational skills
• Experience working with senior decision-makers
• Ability to troubleshoot issues and resolve escalations

✨ Nice to Have

• Bachelor's degree preferred
• Analytical mindset with process improvement orientation

🎁 Benefits & Perks

• 💻 Fully remote work
• 🏥 Comprehensive health coverage including medical, dental, vision
• 💪 Wellness benefits including monthly allowance and mental health support
• 🏖️ Paid time off and leave options including parental leave
• 📚 Learning and development opportunities

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Cross-functional Panel· 60 min