💼 About This Role

You'll handle high-volume inbound and outbound calls, assisting patients and members with benefits, claims, and billing questions. You'll accurately document interactions in CRM systems and ensure compliance with HIPAA policies.

🎯 What You'll Do

• Answer high-volume inbound calls and make outbound calls as needed.
• Assist patients/members with benefits, eligibility, and coverage inquiries.
• Accurately document all interactions in CRM or healthcare systems.
• Verify insurance and demographic information.

📋 Requirements

• Proven experience in call center or customer service role
• Familiarity with CRM or healthcare systems
• Ability to handle high-volume calls in a fast-paced environment
• Knowledge of HIPAA and confidentiality requirements

✨ Nice to Have

• Medical, healthcare, or health insurance experience
• Experience with insurance verification and billing

🎁 Benefits & Perks

• 📞 Full-time schedule Monday-Friday 8am-5pm