🛠 Tech Stack

💼 About This Role

You'll provide fast, expert technical support to Replit's highest-value customers, handling complex issues and critical incidents. You'll shape how Premium Support evolves with AI-assisted workflows and new products. You'll combine deep troubleshooting with calm communication to keep builders moving.

🎯 What You'll Do

• Provide high-priority support to Premium customers within strict SLAs.
• Diagnose, reproduce, and resolve complex technical issues across the platform.
• Lead customer-facing communications during outages or incidents.
• Mentor other support engineers to raise team responsiveness and quality.

📋 Requirements

• 3+ years in technical support, developer support, or systems engineering.
• Experience providing rapid-response support to high-value or enterprise customers.
• Strong debugging skills with JavaScript, Python, or similar languages.
• Excellent written and verbal communication under time pressure.

✨ Nice to Have

• Has used Replit in the last 3 to 6 months.
• Experience with IDEs, terminals, or other developer tools.
• Experience with AI tools like Claude or ChatGPT.

🎁 Benefits & Perks

• 💰 Competitive Salary & Equity
• ⚕️ Health, Dental, Vision and Life Insurance
• 🏖️ Flexible Time Off (FTO) + Holidays
• 🚼 Paid Parental, Medical, Caregiver Leave
• 🧑‍💻 Autonomous Work Environment