1d ago

Customer Success Manager

India

โœจ $60k-$90k / yearest.

full-timemid Remotemedia

๐Ÿ›  Tech Stack

๐Ÿ’ผ About This Role

You'll own end-to-end relationships with publisher accounts, acting as a trusted technical advisor to optimize ad stack performance and drive revenue growth. You'll collaborate with cross-functional teams to resolve complex issues and improve platform scalability. This role is ideal for someone who thrives in the fast-paced AdTech ecosystem.

๐ŸŽฏ What You'll Do

  • Manage publisher account relationships from onboarding to growth and retention
  • Provide technical guidance on ad stack configuration and monetization strategies
  • Analyze ad performance data to identify optimization opportunities
  • Collaborate with internal teams to resolve technical issues impacting ad delivery

๐Ÿ“‹ Requirements

  • 3-5 years experience in Customer Success or Ad Operations in AdTech
  • Hands-on experience with Google Ad Manager
  • Deep understanding of programmatic advertising ecosystems
  • Familiarity with HTML, CSS, and JavaScript for debugging

โœจ Nice to Have

  • Experience with Prebid.js and header bidding wrappers
  • Advanced Excel skills including Pivot Tables and VLOOKUPs
  • Experience with CRM tools like Jira, Zendesk, or HubSpot

๐ŸŽ Benefits & Perks

  • ๐Ÿข Fully remote work environment
  • ๐Ÿ’ฐ Competitive compensation
  • ๐Ÿ“š Mentorship and professional development opportunities
  • ๐Ÿค Collaborative team culture built on expertise and ownership
  • ๐Ÿš€ Exposure to leading digital publishers and large-scale monetization challenges

๐Ÿ“จ Hiring Process

Estimated timeline: 2-4 weeks ยท AI estimate

  1. 1Recruiter Callยท 30 min
  2. 2Technical Interviewยท 60 min
  3. 3Hiring Manager Interviewยท 45 min
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