1d ago
Customer Success Manager
India
โจ $60k-$90k / yearest.
full-timemid Remotemedia
๐ Tech Stack
๐ผ About This Role
You'll own end-to-end relationships with publisher accounts, acting as a trusted technical advisor to optimize ad stack performance and drive revenue growth. You'll collaborate with cross-functional teams to resolve complex issues and improve platform scalability. This role is ideal for someone who thrives in the fast-paced AdTech ecosystem.
๐ฏ What You'll Do
- Manage publisher account relationships from onboarding to growth and retention
- Provide technical guidance on ad stack configuration and monetization strategies
- Analyze ad performance data to identify optimization opportunities
- Collaborate with internal teams to resolve technical issues impacting ad delivery
๐ Requirements
- 3-5 years experience in Customer Success or Ad Operations in AdTech
- Hands-on experience with Google Ad Manager
- Deep understanding of programmatic advertising ecosystems
- Familiarity with HTML, CSS, and JavaScript for debugging
โจ Nice to Have
- Experience with Prebid.js and header bidding wrappers
- Advanced Excel skills including Pivot Tables and VLOOKUPs
- Experience with CRM tools like Jira, Zendesk, or HubSpot
๐ Benefits & Perks
- ๐ข Fully remote work environment
- ๐ฐ Competitive compensation
- ๐ Mentorship and professional development opportunities
- ๐ค Collaborative team culture built on expertise and ownership
- ๐ Exposure to leading digital publishers and large-scale monetization challenges
๐จ Hiring Process
Estimated timeline: 2-4 weeks ยท AI estimate
- 1Recruiter Callยท 30 min
- 2Technical Interviewยท 60 min
- 3Hiring Manager Interviewยท 45 min
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