💼 About This Role

You'll act as a key operational contact for German customers, handling inquiries across phone, chat, and email. You'll develop a deep understanding of Moss's FinTech product and solve complex customer problems. You'll collaborate with Compliance, Product, and Risk to improve processes and gain hands-on experience in a fast-growing FinTech.

🎯 What You'll Do

• Handle customer inquiries across phone, chat, and email
• Develop deep understanding of FinTech product and workflows
• Solve complex problems by identifying root causes and escalating
• Collaborate with Compliance, Product, and Risk teams

📋 Requirements

• Currently pursuing or completed degree in Business, Communications, Finance, or related field
• Native-level German (C2) and strong English (min. C1)
• Strong interest in FinTech or operational excellence
• Proactive, hands-on mindset

✨ Nice to Have

• Dutch language skills
• Experience with customer support tools

🎁 Benefits & Perks

• 💵 Top-of-market compensation including equity
• 🌍 20 days work from abroad
• 📚 600 EUR Learning & Development Budget
• 🍳 Weekly breakfasts and Friday demos

📨 Hiring Process

6-month full-time internship, potential to transition into full-time role