🛠 Tech Stack

💼 About This Role

You'll lead Vanta's APJ Support team, resolving complex technical issues and shaping an AI-powered support model. You'll build a capable team, improve operational systems, and influence product quality across cross-functional teams. This role offers a chance to work in a fast-growing SaaS environment with a focus on customer education.

🎯 What You'll Do

• Manage, coach, and develop Support Professionals
• Drive strong performance across productivity, quality, and CSAT KPIs
• Establish scalable rhythms for capacity planning and queue health
• Guide team in adopting AI-assisted workflows

📋 Requirements

• 3+ years of Support leadership experience
• Located in Sydney, Australia
• Experience leading teams through complex troubleshooting and escalations
• Experience implementing AI in a support model

✨ Nice to Have

• Familiarity with security or compliance domains
• Experience supporting Premium and Enterprise customers

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 💰 Competitive salary and equity
• 🏥 Health insurance
• 📈 Professional development budget
• 🌍 Remote-friendly culture

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter phone screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Technical/leadership interview· 60 min
4. 4Cross-functional panel· 45 min