💼 About This Role

You'll manage daily customer interactions on social media and email for ZURU Edge brands. You'll directly contribute to brand success by ensuring a best-in-class customer journey. This role offers a chance to enter the FMCG world with a leading company.

🎯 What You'll Do

• Respond to customer inquiries on social media and email
• Build Customer Engagement Handbook with Brand Marketing Manager
• Manage complex customer queries seamlessly
• Report weekly on customer feedback and product issues

📋 Requirements

• 2+ years experience as community manager or customer service
• Excellent verbal and written communication skills
• Familiarity with social media management
• Ability to multi-task and prioritize

✨ Nice to Have

• Experience in consumer goods industry
• Knowledge of CRM tools

🎁 Benefits & Perks

• 💰 Competitive compensation
• 📈 Annual Performance Bonus
• ⌛️ Flexible Working Hours
• 🌎 Annual trips & Team outings
• 🚑 Medical Insurance for self & family