15h ago
Shift Lead
Boston, Massachusetts
$40.6k+ / year
full-timeretail
πΌ About This Role
You'll lead cafe operations during your shift, ensuring smooth service and a positive environment. You'll craft quality coffee and matcha while training new team members. This hands-on role offers barista accreditation and opportunities for advancement.
π― What You'll Do
- Craft coffee products and serve customers with energy and empathy
- Train new employees on recipes, processes, and uniform standards
- Open and close location safely, ensuring cleaning duties are followed
- Handle minor customer issues positively and solution-focused
π Requirements
- 2+ years in customer service leadership
- 18+ years of age
- Ability to lift 25+ lbs and stand for long periods
- Availability including 2 peak days (Fri, Sat, Sun)
β¨ Nice to Have
- Weekend and holiday availability
- Strong knowledge of coffee and equipment
π Benefits & Perks
- π° $19.50/hr + tips
- π Barista accreditation and training program
- ποΈ Paid sick time and vacation time
- β€οΈ Health benefits (based on eligibility)
- β Free Blank Street coffee and swag
π¨ Hiring Process
Estimated timeline: 1-2 weeks Β· AI estimate
- 1Recruiter screenΒ· 30 min
- 2Hiring manager interviewΒ· 45 min
- 3OfferΒ· 1 week
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