🛠 Tech Stack

💼 About This Role

You'll collaborate with practitioners and patients via phone, email, and live chat to troubleshoot issues and recommend solutions. Your dedication to excellence will drive meaningful relationships and ensure satisfaction across North America. This hybrid role in Kelowna offers occasional in-person collaboration.

🎯 What You'll Do

• Collaborate with practitioners and patients via phone, email, and live chat
• Troubleshoot issues and recommend suitable product features
• Resolve complex inquiries using support tools and product knowledge
• Build trust through open communication and coordinate team coverage

📋 Requirements

• Proven experience in customer-centric roles (retail or hospitality)
• Passion for customer happiness and positive demeanor
• Ability to multitask in a dynamic environment
• Flexible scheduling for North American time zones including every 4th weekend

✨ Nice to Have

• Familiarity with Gladly and SaaS productivity tools

🎁 Benefits & Perks

• 💰 Competitive Compensation
• 🏖️ Flexible Paid Time Off
• 📈 RRSP match program
• 🪙 Stock Options
• 🏥 Customizable benefits (medical, dental, vision) with HSA

📨 Hiring Process

Estimated timeline: 1-2 weeks · AI estimate

1. 1Phone screen with recruiter· 30 min
2. 2Technical interview· 45 min
3. 3Offer· 15 min