Tech Stack

Description

You will provide proactive, high-touch strategic consulting to upper mid-market customers, helping them achieve their business goals and maximize value from the Klaviyo platform. You'll build strong relationships, drive retention and growth, and collaborate cross-functionally to ensure customer success.

Requirements

• 5+ years of mid-market or enterprise account management
• Excellent program management skills
• Trusted advisor able to prioritize initiatives and challenge customers
• Organizational, project management, and communication skills
• Experience with Salesforce, Gainsight, email marketing platforms, and E-Commerce platforms

Responsibilities

• Create customized customer success plans based on goals and challenges
• Use creative problem-solving to help customers reach business goals
• Build strong relationships with customers and executives
• Devise strategies to increase email and SMS revenue
• Proactively identify areas for new content, program development, or training