🛠 Tech Stack

💼 About This Role

You'll deliver specialized support to suppliers, resolving complex issues and ensuring compliance. Your work ensures suppliers meet internal and external standards for a SaaS platform. You'll collaborate across teams to streamline processes and maintain high CSAT scores.

🎯 What You'll Do

• Resolve advanced supplier inquiries on billing, compliance, and onboarding.
• Collaborate with internal teams to streamline processes.
• Maintain knowledge of platform changes and compliance requirements.
• Support onboarding and training of new representatives.

📋 Requirements

• 3-5 years experience in supplier support or compliance operations.
• Expertise in customer support and document review workflows.
• Completion of skill-based routing certifications and microlearning modules.

✨ Nice to Have

• Experience mentoring or training peers.
• Experience in a SaaS or risk management environment.

🎁 Benefits & Perks

• 🏖️ Hybrid schedule (Tue-Thu in office, Mon/Fri remote)
• 💰 $20.00/hour CAD
• 📅 Start date June 8, 2026

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Offer· 1 week