🛠 Tech Stack

💼 About This Role

You'll lead patient support center operations and manage a dedicated team of case managers. Your expertise will drive compliance with internal policies and enhance service quality. This fully remote role offers the chance to improve patient outcomes through effective program management.

🎯 What You'll Do

• Lead and motivate a team of case managers.
• Oversee workload management for patient coverage.
• Identify improvements to enhance patient/provider experience.
• Establish partnerships with Central Operations for CRM optimization.

📋 Requirements

• Bachelor's Degree or advanced degree preferred.
• 5+ years in pharmaceutical, biotech, or patient support sector.
• 2+ years leadership experience in a management role.
• Experience with direct provider and patient interaction.

✨ Nice to Have

• Advanced degree preferred.
• Experience with case management and patient access services.
• Proven success in hiring and managing high-performing teams.

🎁 Benefits & Perks

• 💰 Competitive salary range $125,600-$234,000
• 🏥 Comprehensive benefits medical, financial, other
• 🏦 401(k) with company contributions
• 🌴 Generous PTO including vacation, sick leave, parental leave
• 📈 Professional development opportunities

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Panel interview· 60 min