Description

You will lead company-wide initiatives to reduce customer churn within the first three months, working with cross-functional teams to analyze data, design frameworks, and drive measurable improvements in early-stage retention.

Requirements

• Strong analytical capabilities
• Exceptional stakeholder management and program leadership skills

Responsibilities

• Own the company’s Early Retention strategy focused on reducing churn during the first 90 days
• Analyze customer data to identify churn patterns
• Work with Go-To-Market, Operations, Platform, and Risk teams to design and execute action plans