🛠 Tech Stack

💼 About This Role

You'll act as a strategic partner for global clients, dLocal's payment solutions in emerging markets. You'll drive growth and improve customer experience across complex markets. This role offers the chance to work with 1000+ teammates from 30+ nationalities.

🎯 What You'll Do

• Act as primary architect of long-term client relationships
• Translate client feedback into product and operational improvements
• Own and evolve Customer Success methodologies and team initiatives
• Prioritize discovery of customer needs and deployment opportunities

📋 Requirements

• 3+ years of B2B Customer Success experience
• Advanced Excel skills for data analysis
• Fluent English communication skills
• Proven track record meeting KPIs

✨ Nice to Have

• Deep understanding of payments ecosystem

🎁 Benefits & Perks

• 🌍 International Career with 30+ nationalities
• ✈️ Travel opportunities to foster client relationships
• 📈 Growth-focused role with strategic impact