🛠 Tech Stack

💼 About This Role

You'll lead a team of Support Engineers at Sigma Computing, managing hiring, mentoring, and performance metrics. You'll drive process improvements and cross-functional projects to enhance customer experience and retention. This role offers the chance to become a product expert while working with cutting-edge cloud data warehouse technologies.

🎯 What You'll Do

• Hire, develop, and train a team of Support Engineers
• Collaborate with Engineering, Product, and Customer Success teams
• Manage metrics: CSAT, IR, SLA, TTR
• Uncover insights from support data for continuous improvement

📋 Requirements

• 5+ years supporting data platforms in enterprise environment
• 2+ years in people management role
• Proficient in SQL and data modeling concepts
• Strong domain expertise in databases and business intelligence

✨ Nice to Have

• Experience managing a team supporting a SaaS product
• Experience with Snowflake, Redshift, or BigQuery
• Knowledge of GCP or AWS

🎁 Benefits & Perks

• 🏖️ Flexible time off
• 🏥 Generous health benefits
• 💰 Equity
• 👶 Paid bonding time for new parents
• 🍽️ Lunch Program

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Interview· 60 min