10h ago
Senior Instructional Designer, Customer Education
New York
$112.2k-$151.8k / year
full-timesenior Hybridsoftware
🛠 Tech Stack
💼 About This Role
You'll design and build educational content for Harvey Academy, our customer-facing learning platform. Your work will make Harvey's AI-powered platform accessible to diverse audiences. You'll apply adult learning principles and strong production skills to craft exceptional learning experiences.
🎯 What You'll Do
- Translate content plans into polished courses and learning paths for Harvey Academy.
- Design storyboards, scripts, and course outlines for complex technical concepts.
- Produce instructional videos end-to-end, from scripting through editing.
- Analyze learner feedback and content analytics to refine course effectiveness.
📋 Requirements
- 5+ years of instructional design experience for technical SaaS products.
- Proven experience in video production including scripting, filming, and editing.
- Strong writing skills with experience creating training materials across formats.
- Hands-on experience with LMS platforms and e-learning authoring tools.
✨ Nice to Have
- Experience creating educational content for regulated industries (legal, financial services, healthcare).
- Degree in Instructional Design, Educational Technology, or related field.
🎁 Benefits & Perks
- 💰 Competitive salary with equity and bonus opportunities
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