10h ago

Senior Instructional Designer, Customer Education

New York

$112.2k-$151.8k / year

full-timesenior Hybridsoftware

🛠 Tech Stack

💼 About This Role

You'll design and build educational content for Harvey Academy, our customer-facing learning platform. Your work will make Harvey's AI-powered platform accessible to diverse audiences. You'll apply adult learning principles and strong production skills to craft exceptional learning experiences.

🎯 What You'll Do

  • Translate content plans into polished courses and learning paths for Harvey Academy.
  • Design storyboards, scripts, and course outlines for complex technical concepts.
  • Produce instructional videos end-to-end, from scripting through editing.
  • Analyze learner feedback and content analytics to refine course effectiveness.

📋 Requirements

  • 5+ years of instructional design experience for technical SaaS products.
  • Proven experience in video production including scripting, filming, and editing.
  • Strong writing skills with experience creating training materials across formats.
  • Hands-on experience with LMS platforms and e-learning authoring tools.

✨ Nice to Have

  • Experience creating educational content for regulated industries (legal, financial services, healthcare).
  • Degree in Instructional Design, Educational Technology, or related field.

🎁 Benefits & Perks

  • 💰 Competitive salary with equity and bonus opportunities
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