💼 About This Role

You'll be the trusted guide for Alan members, turning complex healthcare questions into simple, human experiences. Your mission is to delight members with swift, accurate solutions and drive innovative Care projects that improve Alan's services.

🎯 What You'll Do

• Provide personalized support to members via email, chat, and phone
• Master the French healthcare system to give accurate guidance
• Contribute 20% of time to Care improvement projects

📋 Requirements

• Full working proficiency in French and English
• Confidence with technology and digital tools
• Empathy and calm presence in member interactions
• Initiative and collaboration skills

✨ Nice to Have

• Understanding of French healthcare system
• Experience in customer support or healthcare

🎁 Benefits & Perks

• 🏖️ Flexible hybrid work from anywhere in France
• 📚 Learning and development opportunities
• 💡 20% time for innovative projects
• 🏥 Alan health insurance coverage