2h ago
Senior CX Manager
Lisbon, Portugal
✨ $75k-$110k / yearest.
full-timesenior HybridDigital Agency / Marketing
💼 About This Role
You'll manage client relationships and project delivery for multiple eCommerce-focused accounts. Your core impact is driving account growth and crafting strategic proposals. You'll collaborate with specialists across UX, data, and development to deliver innovative solutions.
🎯 What You'll Do
- Serve as main client point of contact for multiple accounts
- Create and manage statements of work, resourcing, and timelines
- Prepare creative briefs and present work to clients
- Collaborate on proposals and identify growth opportunities
📋 Requirements
- Experience managing multiple accounts in a digitally creative environment
- Ability to write design briefs and think creatively
- Commercial focus with budget management experience
- Strong communication and presentation skills
✨ Nice to Have
- Experience with CX mapping or research projects
- Familiarity with eCommerce and digital customer journey
🎁 Benefits & Perks
- 🏥 Medical and dental insurance
- 📚 Training opportunities
- 💳 Meal cards
- 🏡 Hybrid working
- 🎉 Social events
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