2h ago

Senior CX Manager

Lisbon, Portugal

$75k-$110k / yearest.

full-timesenior HybridDigital Agency / Marketing

💼 About This Role

You'll manage client relationships and project delivery for multiple eCommerce-focused accounts. Your core impact is driving account growth and crafting strategic proposals. You'll collaborate with specialists across UX, data, and development to deliver innovative solutions.

🎯 What You'll Do

  • Serve as main client point of contact for multiple accounts
  • Create and manage statements of work, resourcing, and timelines
  • Prepare creative briefs and present work to clients
  • Collaborate on proposals and identify growth opportunities

📋 Requirements

  • Experience managing multiple accounts in a digitally creative environment
  • Ability to write design briefs and think creatively
  • Commercial focus with budget management experience
  • Strong communication and presentation skills

✨ Nice to Have

  • Experience with CX mapping or research projects
  • Familiarity with eCommerce and digital customer journey

🎁 Benefits & Perks

  • 🏥 Medical and dental insurance
  • 📚 Training opportunities
  • 💳 Meal cards
  • 🏡 Hybrid working
  • 🎉 Social events
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