🛠 Tech Stack

💼 About This Role

You'll own a strategic book of high-value suppliers, guiding them through the full lifecycle from onboarding to renewal. You'll blend account management, retention strategy, and consultative upsell to drive retention outcomes and influence process improvement across departments.

🎯 What You'll Do

• Manage full lifecycle for defined supplier portfolio
• Deliver proactive, data-driven outreach based on health scores
• Forecast renewals using best/worst/likely modeling
• Lead renewal and objection-handling conversations

📋 Requirements

• 3–6 years in customer success or account management
• Proven track record managing a book of business with measurable retention
• Strong communication and commercial negotiation skills
• Proficiency in Salesforce and lifecycle platforms

✨ Nice to Have

• B2B SaaS or compliance-driven environment experience
• Experience with retention or revenue impact metrics
• Bachelor's degree in business or related field

🎁 Benefits & Perks

• 🏖️ Flexible hybrid work (3 days in Sydney office)
• 🏥 Health and wellness benefits
• 📈 Career development opportunities
• 🌍 Global supplier network exposure

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Phone Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min