Tech Stack

Description

You will serve as the primary technical point of contact for enterprise customers, ensuring successful onboarding, troubleshooting, and ongoing operation of AfterShip's post-purchase automation platform. You'll collaborate with cross-functional teams to align on customer needs and drive renewals.

Requirements

• 3+ years in customer-facing technical roles in SaaS, ecommerce, or marketing automation
• Experience working with clients, product, ops, and engineering teams
• Ability to break down complex concepts to non-technical stakeholders
• Strong knowledge of business processes and automation
• Excellent written and verbal communication and presentation skills

Responsibilities

• Lead end-to-end technical setup and configuration for enterprise customers
• Provide ongoing technical support to ensure smooth operations and customer satisfaction
• Manage and execute migration processes for enterprise accounts
• Act as primary technical contact for enterprise clients, addressing escalated issues
• Partner with Customer Success teams across regions to align on customer needs