🛠 Tech Stack

💼 About This Role

You'll manage high-volume customer inquiries across multiple channels for a leading fintech company serving emerging markets. Your work directly enhances customer satisfaction and supports financial inclusion through effective issue resolution and product recommendations.

🎯 What You'll Do

• Handle inbound and outbound calls, emails, social media, and chats
• Identify and address customer needs to ensure full satisfaction
• Resolve technical issues or escalate to specialized teams
• Document interactions in CRM and provide feedback for improvement

📋 Requirements

• 1+ year of experience in customer service or support
• Intermediate skills in Microsoft Office and Google Suite
• Completed or partial technical studies in Business Admin, Communications, or related
• Effective communication and ability to work under pressure

✨ Nice to Have

• Experience with CRM software
• Background in financial services or technology
• Typing agility and strong spelling/writing

🎁 Benefits & Perks

• 🏥 100% company-funded medical insurance for employee and direct family
• 🏖️ 20 vacation days plus 30 days aguinaldo
• 🎓 $2,000 USD annual professional development budget
• 💰 2,000 MXN monthly food vouchers
• 💻 $2,000 USD annual coworking benefit

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1HR phone screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Skills assessment· 60 min