🛠 Tech Stack

💼 About This Role

You'll lead client service operations in a healthcare technology environment, shaping strategy and driving excellence. You'll strengthen long-term strategic partnerships and resolve complex client issues. This role blends operational leadership with client growth, overseeing team development and service quality.

🎯 What You'll Do

• Provide strategic leadership for Client Services function
• Develop strategies to enhance client satisfaction and retention
• Lead, coach, and develop client service professionals
• Serve as primary escalation point for complex client issues

📋 Requirements

• Bachelor's degree in Business Administration, Healthcare Management, or related field
• 10+ years of experience in client services or related field
• 4+ years in a management or leadership role
• Healthcare industry knowledge including regulations and trends

✨ Nice to Have

• Experience with healthcare or patient accounting systems (e.g., Meditech, Epic)
• Advanced proficiency in Microsoft Office tools

🎁 Benefits & Perks

• 🏠 Remote-first role within the United States
• 💰 Competitive compensation aligned with experience and leadership level
• 🏥 Comprehensive healthcare (medical, dental, vision)
• 🚀 Career growth in a fast-expanding, technology-driven environment

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Final Interview· 60 min