💼 About This Role

You'll own relationships with Scribe's largest enterprise customers, driving adoption, expansion, and renewals. You'll serve as a strategic advisor to executive stakeholders, leading QBRs and EBRs that communicate business outcomes and ROI. This role is critical to Scribe's growth with global Fortune 500 clients.

🎯 What You'll Do

• Manage portfolio of Scribe's largest enterprise customers to ensure adoption and retention.
• Drive expansion by identifying new use cases and business units.
• Lead tailored onboarding and enablement programs for enterprise clients.
• Conduct QBRs and EBRs to communicate ROI and adoption metrics.

📋 Requirements

• 6+ years of Customer Success experience in Enterprise SaaS.
• Full lifecycle management from implementation to renewal.
• Experience leading VP/C-suite business discussions on ROI.
• Data-driven approach to identify opportunities and influence decisions.

✨ Nice to Have

• Experience with Fortune 500 accounts at high-growth SaaS.
• Ownership of NRR and GRR metrics.
• Prior consulting or change management experience.

🎁 Benefits & Perks

• 🏖️ Flexible PTO plus company holidays
• 💰 Competitive pay and meaningful equity
• 🩺 Comprehensive health, dental, vision coverage for dependents
• 👶 Paid parental leave
• 🏠 Home office stipend and commuter benefits

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Team Interview· 45 min