9h ago

IT Customer Service Engineer

Temple, TX

$50k-$55k / year

full-timeseniorgovernment

๐Ÿ›  Tech Stack

๐Ÿ’ผ About This Role

You'll provide on-site IT support at the Fargo VA Medical Center, handling installation, troubleshooting, and maintenance of systems and networks. Your work ensures mission-critical operations run smoothly for the Department of Veterans Affairs. On-site role with direct customer interaction and system administration tasks.

๐ŸŽฏ What You'll Do

  • Install, configure, and troubleshoot IT hardware and software.
  • Provide on-site desktop support and customer service.
  • Perform system monitoring and routine audits.
  • Manage asset inventory and equipment deployment.

๐Ÿ“‹ Requirements

  • HS diploma or GED and 8+ years system admin experience.
  • BS degree in CS or related field (can substitute for years).
  • Active REAL ID or passport; ability to pass public trust background check.
  • Experience with high-volume/high-availability systems and networks.

โœจ Nice to Have

  • Experience with Service Now ticketing system.
  • Knowledge of Microsoft SCOM and McAfee tools.
  • Experience supporting VA or government environments.

๐ŸŽ Benefits & Perks

  • ๐Ÿ’ฐ Competitive salary $50,000-55,000.
  • ๐Ÿฅ Health insurance (implied government contract).
  • ๐Ÿ“… Stable contract through 09/2029.
  • ๐Ÿข On-site role at VA Medical Center.

๐Ÿ“จ Hiring Process

Estimated timeline: 2-4 weeks

  1. 1Application Reviewยท 1-2 weeks
  2. 2Phone Screenยท 30 min
  3. 3Technical Interviewยท 1 hour
  4. 4Background Checkยท 2-4 weeks

๐Ÿšฉ Heads Up

  • Lists both HS diploma+8 years and BS degree as requirements, which may be redundant.
  • Physical demands (lifting 50lbs, crawling under desks) not typical for IT roles.
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