9h ago
IT Customer Service Engineer
Temple, TX
$50k-$55k / year
full-timeseniorgovernment
๐ Tech Stack
๐ผ About This Role
You'll provide on-site IT support at the Fargo VA Medical Center, handling installation, troubleshooting, and maintenance of systems and networks. Your work ensures mission-critical operations run smoothly for the Department of Veterans Affairs. On-site role with direct customer interaction and system administration tasks.
๐ฏ What You'll Do
- Install, configure, and troubleshoot IT hardware and software.
- Provide on-site desktop support and customer service.
- Perform system monitoring and routine audits.
- Manage asset inventory and equipment deployment.
๐ Requirements
- HS diploma or GED and 8+ years system admin experience.
- BS degree in CS or related field (can substitute for years).
- Active REAL ID or passport; ability to pass public trust background check.
- Experience with high-volume/high-availability systems and networks.
โจ Nice to Have
- Experience with Service Now ticketing system.
- Knowledge of Microsoft SCOM and McAfee tools.
- Experience supporting VA or government environments.
๐ Benefits & Perks
- ๐ฐ Competitive salary $50,000-55,000.
- ๐ฅ Health insurance (implied government contract).
- ๐ Stable contract through 09/2029.
- ๐ข On-site role at VA Medical Center.
๐จ Hiring Process
Estimated timeline: 2-4 weeks
- 1Application Reviewยท 1-2 weeks
- 2Phone Screenยท 30 min
- 3Technical Interviewยท 1 hour
- 4Background Checkยท 2-4 weeks
๐ฉ Heads Up
- Lists both HS diploma+8 years and BS degree as requirements, which may be redundant.
- Physical demands (lifting 50lbs, crawling under desks) not typical for IT roles.
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