💼 About This Role

You'll manage a portfolio of SMB private practices, serving as the primary point of contact for doctors and executives. Your core impact is driving product adoption and retention through personalized communication strategies. This role offers the chance to work at a rapidly scaling fintech startup backed by top VCs.

🎯 What You'll Do

• Manage day-to-day relationships with private practice owners
• Build experiments to improve retention and expansion metrics
• Conduct surveys and interviews to refine communication strategy
• Collaborate cross-functionally to improve messaging

📋 Requirements

• 2-8 years of Customer Success or Account Management experience
• BA degree or equivalent practice experience
• Direct experience in customer success or similar relationship-focused roles
• Background in B2B service, ideally in regulated industry

✨ Nice to Have

• Startup experience
• Experience with executive-level stakeholders
• Cross-functional team coordination

🎁 Benefits & Perks

• 📈 Equity - ownership in the company
• 💰 Competitive Salary - based on experience
• 🏥 Health Care - medical, vision, dental
• 🏦 Retirement Benefits - generous 401K match
• 🏢 Hybrid Work - 4 days in office, Wednesdays remote

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter phone screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Team interview· 60 min