🛠 Tech Stack

💼 About This Role

You'll own the evolution of our Intercom Help Center, turning it into a scalable, searchable product education engine. You'll bridge Product, Marketing, Sales, and Support, translating feature launches into clear documentation and optimizing AI-driven self-service tools. Your work will directly shape how thousands of travel organizers adopt our platform.

🎯 What You'll Do

• Own the structure, strategy, and content quality of the Help Center.
• Create and maintain FAQ articles tied to product releases.
• Partner with Product to translate new features into user-friendly documentation.
• Script, record, and maintain product explainer videos.
• Run recurring syncs with Sales, Product, and Support teams.

📋 Requirements

• 3-5+ years experience in Knowledge Management, Technical Writing, or Help Center Management in SaaS.
• Fluent in English (native or near-native level).
• Professionally fluent in Spanish.
• Proven experience owning and scaling a Help Center using Intercom, Zendesk, or similar.

✨ Nice to Have

• Direct experience with Intercom Help Center & Fin AI.
• Background in payments, travel tech, or marketplace platforms.
• Experience optimizing knowledge bases for AI-powered support tools.

🎁 Benefits & Perks

• 💸 Attractive compensation in USD (monthly payments).
• 🏖️ Unlimited paid time off (generous Time to Recharge policy).
• ✈️ Amsterdam Program – visit HQ for 2-4 weeks per year.
• 👶 Extensive paid family leave.
• 💻 Cutting-edge equipment and tools provided.

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Task· 1 hour