🛠 Tech Stack

💼 About This Role

You'll lead a dynamic team of Client Support Analysts delivering flawless service for SaaS treasury and risk management solutions. Your core impact is driving excellent client experiences through mentorship, process optimization, and escalation management. This role stands out for its focus on innovative AI-powered support tools and cross-functional collaboration.

🎯 What You'll Do

• Inspire, mentor, and develop a team of Client Support Analysts
• Own the Client Support queue lifecycle with precise triage and prioritization
• Step in as the go-to resource for complex technical challenges
• Lead and manage escalations end-to-end with cross-functional coordination

📋 Requirements

• 5+ years of hands-on support experience with track record of improvement
• 2+ years in a leadership position with direct oversight of individuals
• Comfortable working with SaaS support tools and innovative solutions
• Proven record of improving support benchmarks with data-driven approach

✨ Nice to Have

• Familiarity with RSA/Symantec and SQL/reporting tools
• Grasp of financial theory and treasury management

🎁 Benefits & Perks

• 💰 Competitive salary, bonuses, and equity
• 🏥 Comprehensive healthcare, retirement, and family support
• 🏖️ Generous vacation policy and RR days
• 📚 Professional development budget
• 🍽️ Catered lunches and fully-stocked kitchens

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 60 min
3. 3Panel Interview· 60 min