🛠 Tech Stack

💼 About This Role

You'll serve as a trusted technical advisor for enterprise customers, supporting integrations and troubleshooting complex issues in a fast-growing remote-first SaaS environment. You'll balance technical depth with customer interaction, shaping scalable success operations and automation initiatives for the AI era.

🎯 What You'll Do

• Act as primary technical contact for enterprise customers across onboarding and escalations
• Lead technical onboarding, integrations, and proof-of-concept initiatives
• Collaborate with sales teams during pre-sales discussions to close deals
• Build internal automations and workflows to streamline support and operations

📋 Requirements

• 5+ years in Technical Customer Success or similar role in SaaS
• Coding ability in Python or JavaScript for troubleshooting and debugging
• Understanding of web technologies (HTTP, DNS, TLS, APIs, proxies)
• Experience building technical automations and workflows

✨ Nice to Have

• Experience with scraping technologies and anti-bot systems
• Familiarity with Intercom, Zendesk, HubSpot, Notion or similar platforms

🎁 Benefits & Perks

• 🏠 Fully remote work with flexible hours
• 💰 Competitive salary based on skills and market value
• 📚 Learning and development budget
• ✈️ Annual international team kick-off events
• ⚙️ Flexible equipment policy

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Assessment· 60 min