Description

You will manage B2B clients, building lasting relationships with key decision-makers. You'll coordinate resources to ensure efficient delivery, drive customer satisfaction and renewals, and identify expansion opportunities by gathering client needs and collaborating with internal teams.

Requirements

• Excellent communication and customer service skills
• Strong learning agility and adaptability under pressure
• Proven project management experience
• Skilled in cross-department collaboration
• Background in blockchain or account management is an advantage

Responsibilities

• Maintain proactive communication with clients and build trusted partnerships
• Drive customer satisfaction, renewal rates, and business expansion
• Coordinate internal resources for efficient delivery of client solutions
• Take ownership of key business metrics and prevent churn
• Gather client needs and collaborate with teams to optimize solutions