🛠 Tech Stack

💼 About This Role

You'll lead a team of Technical Account Managers supporting enterprise eCommerce customers. You'll drive customer onboarding and success by ensuring technical fit and seamless product execution. This role stands out for its high impact within the growing Professional Services team.

🎯 What You'll Do

• Manage, mentor, and develop a team of 10+ TAMs
• Conduct regular customer call reviews and case audits
• Own onboarding and ramp-up of new TAMs
• Track and improve TAM KPIs aligned with customer success

📋 Requirements

• 2+ years directly managing TAMs or SEs
• Understanding of modern SaaS architecture (APIs, webhooks, SSO/SAML, databases, cloud)
• Ability to de-escalate heated customer situations and translate technical constraints into business language
• Exceptional communication and presentation abilities

✨ Nice to Have

• Coaching and mentorship experience
• Experience in eCommerce or post-purchase SaaS

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 💰 Competitive compensation
• 🏥 Healthcare coverage from day 1
• 📚 Annual learning & wellness benefit
• 📈 Retirement plans including company match

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Interview· 60 min
4. 4Offer· 30 min