💼 About This Role

You'll provide thoughtful, high-quality support to Keep's fintech customers, primarily through tickets and emails. You'll own issues end-to-end, investigating account data and transactions to deliver accurate, clear resolutions. This entry-level role values sound judgment and clear communication over fast replies.

🎯 What You'll Do

• Handle customer cases end-to-end via tickets, emails, and occasional phone calls.
• Investigate account data, transactions, and system behavior to resolve issues.
• Communicate clearly and empathetically, especially in stressful situations.
• Collaborate with Engineering, FinOps, Compliance, and Collections on edge cases.

📋 Requirements

• 1-2 years of customer support or customer-facing experience.
• Comfortable in an evolving environment with changing products and processes.
• Clear and confident communication, both written and verbal.
• Detail-oriented and thoughtful with financial information.

✨ Nice to Have

• Experience in a startup or fintech environment.
• Ability to handle ambiguity and know when to escalate.

🎁 Benefits & Perks

• 📈 Deep exposure to fintech operations and cross-functional collaboration.
• 🧠 Opportunity to investigate rather than follow scripts.
• 📚 Support, training, and mentorship provided.
• 🌱 Growth path to handle 80% of cases independently within 6 months.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Assessment· 60 min