💼 About This Role

You'll define the customer's experience in a veterinary emergency hospital, overseeing communications and delivering personalized service. Your core impact is ensuring pets and their owners feel supported before, during, and after their visit. This role offers growth opportunities and a chance to work in a certified Great Place to Work.

🎯 What You'll Do

• Greet customers with warmth and urgency in person, phone, or online.
• Oversee all customer communications and route urgent medical calls.
• Deliver personalized experiences and find creative ways to say yes.
• Process payments accurately and protect personal information.

📋 Requirements

• 2+ years of customer service experience
• Advanced proficiency in computer programs and practice management software
• Ability to work nights, weekends, and holidays on a rotating basis
• Strong communication and multitasking skills

✨ Nice to Have

• High emotional intelligence
• Problem-solving skills and innovation focus
• Adaptability in high-stakes environments

🎁 Benefits & Perks

• 💰 Competitive compensation
• 🏥 $400-$1,000/year travel stipend for part-time VEGgies
• 📚 Unlimited ER CE + travel stipend (for credentialed)
• 🩺 Flexible work schedules
• 👕 Comfy scrubs and cool VEG swag