🛠 Tech Stack

💼 About This Role

You'll manage IT service delivery for a software development outsourcing team, ensuring SLA compliance and quality. You'll coordinate with client and technical teams to drive operational excellence.

🎯 What You'll Do

• Manage development services and ensure SLA compliance
• Supervise technical deliverables for backend, mobile, and QA
• Coordinate backlog, sprints, and releases with technical teams
• Serve as main client contact and manage expectations

📋 Requirements

• 5+ years of experience in IT service management or delivery
• Experience in Java, React Native, and QA projects
• Proficiency with Jira or Azure DevOps
• Knowledge of agile methodologies (Scrum/Kanban)

✨ Nice to Have

• Experience with outsourcing models
• PMP or Scrum Master certification

🎁 Benefits & Perks

• 🏖️ Flexible remote work
• 💰 Competitive compensation
• 📚 Professional development opportunities

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 45 min
3. 3Client Interview· 60 min

🚩 Heads Up

• Role combines service management with technical oversight of multiple distinct technologies (Java, React Native, QA) which may be overly broad