Description

You will own the growth strategy for Care Continuity, driving engagement and retention for high-acuity members through data-driven experimentation. Lead cross-functional teams to improve activation, attendance, and care progression while balancing clinical integrity and business outcomes.

Requirements

• Proven product management experience with a focus on growth, engagement, or retention.
• Experience in healthcare, digital health, or mental health technology preferred.
• Strong analytical and experimentation skills (A/B testing, statistical significance).
• Ability to translate clinical constraints into scalable growth systems.
• Cross-functional leadership and collaboration with clinical, legal, and compliance teams.

Responsibilities

• Own growth strategy for Care Continuity, defining how Spring Health improves activation, session attendance, retention, and progression for high-acuity members.
• Identify, prioritize, and test growth levers across the member journey (e.g., onboarding, scheduling, care plan adherence, between-session engagement).
• Build and maintain a continuous experimentation roadmap, partnering with data, engineering, and clinical teams to design ethical, clinically sound tests.
• Define and own growth KPIs (activation, attendance, retention, utilization, longitudinal engagement) reflecting both business outcomes and clinical intent.
• Lead cross-functional teams to ship, measure, and iterate on member-facing experiences and internal workflows that remove friction from care engagement.