💼 About This Role

You'll oversee service delivery processes and partner with cross-functional teams to align resources with demand. Your leadership ensures projects meet deadlines and budgets while driving customer satisfaction. You'll report on staffing and project health to senior leadership.

🎯 What You'll Do

• Oversee process improvements for service delivery
• Partner with Sales and Sales Ops to align resources
• Report staffing and project health to senior leadership
• Develop team skills and competencies

📋 Requirements

• 7+ years of management experience in Professional Services
• Experience with software/hardware implementation
• Ability to use data to make data-driven decisions
• Experience collaborating with international teams

✨ Nice to Have

• Background in building new service capabilities
• Experience with SaaS model
• Coaching and developing team members

🎁 Benefits & Perks

• 💰 Competitive salary package
• 🕒 Flexible working hours
• 🏠 Remote work opportunity
• 📈 Professional development opportunities
• 🏥 Health and wellness benefits

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min