🛠 Tech Stack

💼 About This Role

You'll provide empathetic technical support for WordPress and WooCommerce customers in a remote-first environment. Your work directly impacts customer success and product improvement.

🎯 What You'll Do

• Deliver email and live chat support for WordPress/WooCommerce issues.
• Troubleshoot technical problems across hosting, plugins, and workflows.
• Guide customers on platform features and best practices.
• Identify pain points and recommend process improvements.

📋 Requirements

• WordPress and/or WooCommerce experience beyond hobby use.
• 1+ years in customer support or success within SaaS.
• Strong technical troubleshooting and clear communication skills.
• Ability to work independently in a remote environment.

✨ Nice to Have

• Familiarity with AI tools and workflow automation.
• Multilingual communication skills.
• eCommerce or operational support experience.

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 🏡 Fully remote work flexibility
• 📈 Career development opportunities
• 🌍 Global team collaboration
• 🛠️ Open-source technology exposure

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 60 min
3. 3Offer· 1 week