Tech Stack

Description

You will act as the critical operational bridge between Client Success Managers and Operations/Floor Teams, translating complex 3PL client requirements into actionable workflows. You'll design production processes, ensure compliance with food safety regulations, and drive continuous improvement initiatives to optimize efficiency and profitability.

Requirements

• Experience as a Technical Program Manager or similar role in operations
• Knowledge of food safety regulations (FDA, USDA, FSMA) and HACCP
• Proficiency in Lean Six Sigma methodologies
• Experience with ERP/EDI systems and WMS integration
• Strong analytical skills for capacity planning and data storytelling

Responsibilities

• Partner with Client Success Managers to assess operational feasibility of client requests
• Translate business requirements into Technical Operational Plans, BOMs, and SOPs
• Design production workflows for cold chain and perishable handling
• Troubleshoot bottlenecks on production floor as technical escalation point
• Lead Lean Six Sigma initiatives to reduce changeover times and improve efficiency