Description

As a Product Expert at Klaviyo, you'll provide high-quality product support to French-speaking customers via email and live chat, helping them scale their businesses using the Klaviyo platform. You will develop in-depth platform knowledge, diagnose software issues, and document troubleshooting steps. This role is hybrid in Dublin, Ireland, and requires weekend work.

Requirements

• Fluent English and French (written and spoken)
• 1+ years in a customer-facing role, troubleshooting software/SaaS issues
• Excellent communication skills, able to explain technical concepts simply
• Comfortable in high-volume, fast-paced environment with defined metrics
• Full authorization to work in Ireland without restrictions

Responsibilities

• Develop in-depth knowledge of the Klaviyo platform
• Provide high-quality product support via email and live chat
• Diagnose software issues and resolve escalated customer complaints
• Support both technical and non-technical customer questions
• Document troubleshooting and problem resolution steps