💼 About This Role

You'll provide exceptional customer service to participants in wellness programs, addressing inquiries and concerns. Your work helps members navigate their benefits and ensures they receive needed support, making a direct impact on engagement and productivity.

🎯 What You'll Do

• Answer questions about HealthCheck360 products via phone, email, and chat
• Process Physician's Screening Forms and participant outreaches
• Provide feedback to improve participant experience and efficiencies
• Support advocacy services to help members utilize benefits

📋 Requirements

• Positive attitude and solution-focused mindset
• Strong organizational skills to handle multiple tasks
• Team-oriented with effective communication skills
• Ability to work Monday-Friday 8-5pm

✨ Nice to Have

• Previous customer service experience
• Familiarity with wellness programs or benefits administration

🎁 Benefits & Perks

• 🩺 Medical, Dental, Vision Insurance starting day 1
• 💰 401(k) with company match
• 🏖️ PTO and Paid Holidays
• 👶 Maternity/Parental Leave
• 🚗 Subsidized Parking

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Offer· 1 week