Description

As a Customer Success Senior Manager at Ripple, you will drive revenue and product adoption by deepening customer relationships, scaling payments volume, implementing custody solutions, and identifying cross-selling opportunities for enterprise products.

Requirements

• 10+ years in customer-facing role at financial institutions, FinTech, or crypto
• Multi-stakeholder management in complex environments
• Experience launching complex business solutions with innovative tech and B2B relationships
• Excellence in building relationships in cross-functional global teams
• Highly self-motivated and proactive

Responsibilities

• Develop deep understanding of customer technical solutions, organization, and needs
• Serve as advisor and advocate, enabling customers to experience Ripple's potential
• Conduct financial and value analysis to identify key targets
• Navigate upsell/cross-sell opportunities and drive to execution with cross-functional teams
• Lead key initiatives and solve complex business and operational issues