Tech Stack

Description

You will lead a high-performing support team focused on Greater China and Japan, driving exceptional user experiences and team growth. This role involves setting goals, analyzing metrics, and managing operational projects to improve support for these markets.

Requirements

• Proficiency in Mandarin for daily communication with GCN users
• 3+ years direct people management experience
• Experience leading operational teams (preferably product support in high-growth tech)
• Experience with the GCN market
• Excellent written and verbal communication skills

Responsibilities

• Design and deliver incredible user support
• Ensure team happiness, effectiveness, and career growth
• Set goals and provide regular performance feedback
• Maintain metrics and provide written performance reports
• Lead organizational projects like recruiting and process improvements