Tech Stack

Description

You will guide customers through onboarding and adoption, build relationships with key stakeholders, and use data to drive engagement and reduce churn.

Requirements

• Experience in a customer-facing role like Customer Support or Customer Success
• Experience with a SaaS company supporting technical products or cybersecurity
• Experience onboarding new customers and developing enablement materials
• Proficiency with MySQL, Birst, Tableau, Looker, and Salesforce
• Strong presentation and communication skills in English

Responsibilities

• Guide assigned customers through onboarding, configuration, and continuous product adoption
• Collaborate with Sales to create strategic customer engagement plans
• Cultivate relationships with key decision-makers and lead strategic account discussions
• Proactively address underutilization and identify accounts at risk of churn
• Analyze churned customers and formulate re-engagement strategies